SatisMeter

SatisMeter is a customer feedback and experience measurement platform designed to help businesses gather actionable insights through surveys and feedback collection. With its focus on Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), SatisMeter enables event marketers and businesses to understand audience sentiment, improve experiences, and build stronger relationships with their customers or event attendees.

Key Features:

1. NPS Surveys:

• Collect Net Promoter Score feedback to gauge attendee loyalty and likelihood of recommending your event or service.
• Real-time NPS tracking to monitor trends over time.

2. CSAT and CES Surveys:

• Measure customer satisfaction and effort with quick, intuitive surveys.
• Ideal for understanding specific aspects of the event experience, such as registration, sessions, or customer support.

3. In-Product and In-App Surveys:

• Embed surveys within event apps or websites to collect feedback during or after events.
• Supports web, mobile, and email-based feedback collection.

4. Customizable Surveys:

• Design surveys to match your event branding, including custom themes, colors, and logos.
• Add tailored questions to gather specific insights based on event goals.

5. Real-Time Reporting and Insights:

• Analyze feedback as it comes in, with dashboards displaying key metrics and response trends.
• Segment responses by attendee demographics, event type, or other filters for deeper insights.

6. Automation and Integrations:

• Automate survey distribution based on triggers like ticket purchase, event completion, or attendee behavior.
• Integrates with tools like Slack, HubSpot, and Intercom for seamless feedback management and action planning.

7. Multi-Language Support:

• Create surveys in multiple languages to cater to global audiences at international events.

8. Feedback Follow-Up:

• Close the loop by responding to feedback directly from the platform, improving attendee relationships and loyalty.

Benefits for Event Marketing Professionals:

• Understand Attendee Sentiment: Gain insights into how attendees perceive the event experience and identify areas for improvement.
• Proactive Issue Resolution: Address negative feedback quickly to prevent dissatisfaction and build goodwill.
• Measure Event Success: Use NPS and other metrics to evaluate the overall success of the event and attendee engagement.
• Improve Future Events: Leverage feedback to make data-driven decisions for better planning and execution.
• Global Reach: Multi-language support ensures accessibility for diverse and international audiences.

Use Cases:

• Post-Event Surveys: Collect feedback immediately after events to assess overall satisfaction and gather suggestions for improvement.
• Session-Specific Feedback: Measure attendee satisfaction with individual sessions, workshops, or keynotes.
• On-Site Feedback Collection: Use in-app or kiosk surveys to gather real-time insights during the event.
• Customer Retention Metrics: Monitor NPS trends over time to understand attendee loyalty and track improvements.

SatisMeter is an essential tool for event marketers who want to prioritize attendee experience and satisfaction. Its intuitive interface, powerful analytics, and seamless integrations make it easy to collect and act on feedback, ensuring events continue to meet and exceed audience expectations.